It is is an understatement to say managing conflict is a major task for organizations. Besides the energy and time spent, the high financial, emotional and other costs of dealing with conflict, effective conflict management has increasingly become a major objective for private and public sectors alike. Some organizations name conflict management as a competency, assessing manager's proficiency in developing working relationships that prevent and resolve disputes in the workplace. In this important book the author offers techniques and strategies to manage conflicts effectively.
||Theodor Johann Tonsing
||Better Yourself Books